Proving the Business Value of People Analytics: Insights from Ball Corporation's Lou Wiles

Lou Wiles, Global HR Reporting Lead at Ball Corporation, recently delivered an insightful presentation at the Festival Of People Analytics 2023 on proving the business value of people analytics with the help of SuccessFactors technology and 3n Strategy.

Ball Corporation, a global leader in metal packaging, is renowned for its commitment to innovation, sustainability and operational excellence. Perhaps more interesting than the company’s external output is the current people analytics revolution that is occurring within Ball as a result of the efforts of Lou and her team.

In her talk, Lou highlighted the strategic alignment of HR key performance indicators (KPIs) with Ball's broader business strategy, the tangible outcomes resulting from data-driven insights, and the importance of effectively communicating the value of people analytics to the C-Suite. Let's explore the key takeaways from Lou Wiles' enlightening presentation.

Demonstrating the value of people analytics

Lou emphasised the significance of aligning HR KPIs with Ball Corporation's wider business strategy. By showcasing how HR initiatives contribute to the organisation's overarching goals, she effectively demonstrated the value of people analytics. 

By analysing and leveraging HR data, Lou ensured that HR metrics and KPIs were linked to critical business outcomes, such as revenue growth, cost optimisation, and talent retention. This alignment solidified the importance of HR as a strategic partner, showcasing the direct impact of HR initiatives on the bottom line.

Connecting insights to tangible outcomes

One of the key highlights of Lou Wiles' presentation was the ability to connect people analytics insights to tangible outcomes, leading to increased efficiency and employee happiness.

“Focus on people data that is available, defined and quantitative” - Lou Wiles, Ball Corp.

This data-driven approach not only optimised business operations but also enhanced employee experiences and satisfaction. The ability to connect insights to tangible outcomes has provided a compelling case for the power of people analytics in driving organisational success.

Communicating value and building trust with the C-Suite

Lou emphasised the importance of effective communication in building trust and credibility with the C-Suite. By translating complex data into meaningful insights and compelling narratives, she was able to convey the value of people analytics to senior executives. Visual storytelling, accompanied by clear and concise reporting, allowed Lou to present actionable insights that resonated with the C-Suite's strategic priorities. 

This transparent and evidence-based approach has fostered trust and credibility, leading to increased support for HR initiatives and continued support in people analytics at Ball Corp.

Lou’s' presentation showcased the immense value of people analytics in driving organisational success. By aligning HR KPIs with the broader business strategy, connecting insights to tangible outcomes, and effectively communicating the value to the C-Suite, Ball Corporation has leveraged data-driven insights to optimise efficiency, improve employee happiness, and enhance strategic decision-making. 

To gain a deeper understanding of the transformative power of people analytics within Ball Corporation, you can watch the recorded presentation by Lou Wiles, Global HR Reporting Lead here.