Why HR Teams Aren’t Using Your SuccessFactors Dashboards — and What to Do About It

The Real Problem Isn’t Data — It’s Behaviour

At 3n Strategy, we’ve worked with hundreds of HR and People Analytics teams. We’ve seen again and again that low usage isn’t a technology issue — it’s a behavioural one.

Why?

Because most HR teams don’t know:

• When they should be using a dashboard.

• Why they should use it in the first place.

• What they’re even looking for once they’re in.

In fact, in our research, more than 90% of HR professionals say they don’t know what it means to be data-driven — and they actively ask for training on how to be.

What Happens When You Get It Right?

When HR teams do start using dashboards in the right way at the right time, the impact is profound. Organisations see:

• A 4x increase in the likelihood that People Analytics is seen as having strategic impact.

• Higher perceived data quality (even when the actual data hasn’t changed).

• More sophisticated and valuable questions coming from HR — which in turn leads to more impactful analysis.

• And of course, greater dashboard engagement across the board.

In other words: when HR teams understand how and why to use dashboards, the value of your analytics investment compounds rapidly.

How to Start Driving Dashboard Adoption 

We won’t give away all the secrets here — that’s what the webinar is for — but if you’re seeing low adoption, here are three things you’ll want to reflect on:

1. Have You Defined When and Why HR Should Log In?

Many analytics teams assume that the value of dashboards is obvious. But your HR stakeholders likely don’t see it that way. Have you helped them recognise the specific moments in their workflow where a dashboard can help them make better choices?

2. Are Your Dashboards Designed for Decision-Making?

Even when users do log in, they often don’t see what they need — or they don’t realise they’re seeing it. Adherence to data storytelling and UX best practices can significantly boost comprehension and confidence.

3. Do Your Stakeholders Trust the Data?

Whether or not your data is actually clean, if users perceive it as unreliable, they won’t use it. Sometimes it’s not about fixing the data — it’s about improving fluency and building trust through education.

Learn the Full Strategy in Our Webinar

If you’re responsible for driving the adoption of SAP SuccessFactors dashboards — whether you're leading People Analytics, HRIS, Shared Services or HR Tech — then this webinar is for you.

📅 Watch on-demand:
Data-Driven Decision Making: How to encourage HR to use your SuccessFactors dashboards

In this free session, you’ll learn:

• Why your HR teams don’t use dashboards — and what to do about it.

• Practical steps to increase adoption of SAP SuccessFactors Report Stories.

• How to embed data into HR’s daily behaviours and decisions.

Final Thought

Building a dashboard is the easy part. Changing behaviour is where the real value lives.

Let’s make sure all your effort, investment, and tools don’t go to waste.

Click here to register and watch the webinar — and start turning passive dashboards into active decision-making tools.